Inquiry and Investigation Division of HRCSL has released a summary report of complaints, which were received during the year 2010. According to sources HRCSL received 9901 complaints this year. The head office received 4205 complaints and ten regional offices received 5696 complaints. Compared to the previous year the statistics indicate a reduction of 21 percent.
The receipt of complaints by regional offices are as follows; Kandy – 579, Matara – 542, Anuradhapura – 605, Ampara – 169, Badulla – 195, Jaffna – 243, Tricomalee – 188, Vavuniya – 2642, Kalmunai – 204 and Batticaloa – 329.
Out of the complaints more than 14 percent of complaints were employment related issues. Other significant complaints included instances of torture, arrest, detentions, harassment and complications in school admission to popular schools. The HRCSL mandate does not cover 17 percent of the complaints received by the head office
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